One check, run under the licence: send your papers once and the team normally clears them in 45 hours, so payouts stop waiting.
Six lines from the screen: who checks you, under what licence, and what the wait looks like.
Four on-screen steps, plus the detail that decides whether the check clears first time.
A cropped corner sinks more uploads than a missing paper — here is what each copy must show.
Original Beats Screenshot. Cropped screenshots and resized photos lose the corners that carry the seal and the expiry date, so the reviewer cannot trust the file. Upload the original file, not a screenshot Leave a small margin around all four edges
A Current Document Clears First. A card or passport that ran out before today cannot confirm who you are, even when every other detail on it looks correct. Check the expiry date before you upload Use a current document from the accepted list
Frame The Full Document. One corner under a thumb, glare across the photo strip or a cut-off back page leaves the reviewer with part of a document and no way to complete. Lay the document flat in good light Capture every edge and both sides
Our license from the UK Gambling Commission, number 17497-8452-R-555497, obliges us to understand where the money on an account comes from. Treat it as routine housekeeping under anti-money-laundering rules rather than a question about your honesty.
Depending on your case, the team may ask for any of the following.
Four moments bring the check into play, and knowing them takes the surprise out of a paused request.
Short answers, because a held payout deserves a straight reply rather than a policy recital.
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